Cancellation & Refund Policy

Effective Date: August 2, 2026

At KC Success Hub, we want you to have a clear understanding of how your membership subscription, cancellations, and refunds work before you join.

Please read this policy carefully.

1. Membership Subscription

KC Success Hub offers a recurring monthly membership that provides access to educational copywriting and marketing lessons, practical exercises, and other membership benefits.

Your subscription renews automatically each billing period unless canceled before your next renewal date.

2. Free Trial

If your membership includes a 14-day free trial:

No membership fee is charged during the trial period.
You may be asked to provide a valid payment method when you sign up.
Unless you cancel before the trial ends, your subscription will automatically begin and your selected payment method will be charged.
You may cancel at any time during the free trial without being charged.

3. How to Cancel

You may cancel your membership at any time through the Stripe Customer Portal or by using any cancellation method made available by KC Success Hub.

Once your cancellation has been processed:

Your subscription will not renew.
No future membership payments will be charged unless you subscribe again.
You will receive a confirmation of your cancellation where applicable.

4. Access After Cancellation

If you cancel your membership after a payment has been processed, you will continue to receive membership benefits until the end of your current billing period.

After your billing period ends:

Your membership will end.
Future lesson emails and membership content will no longer be delivered.
You may rejoin at any time using the membership page. Rejoining will be subject to the pricing and terms available at that time.

5. Refund Policy

Because KC Success Hub provides immediate access to digital educational content and offers a free trial, membership fees are generally non-refundable once a payment has been successfully processed.

Refunds may be provided only:

Where required by applicable law.
If a duplicate payment was processed due to a billing error.
If we determine that an error occurred on our part.

Refund requests are reviewed on a case-by-case basis.

6. Billing Errors

If you believe you have been charged incorrectly, please contact us as soon as possible.

When contacting us, please include:

Your name
The email address associated with your membership
The date of the transaction
A brief description of the issue

We will review your request and respond as promptly as reasonably possible.

7. Failed or Declined Payments

If your payment cannot be processed due to an expired card, insufficient funds, or another payment issue:

We may attempt to process the payment again.
Membership access may be suspended until payment is successfully completed.
Continued non-payment may result in cancellation of your membership.

8. Changes to Pricing

KC Success Hub may update membership pricing from time to time.

Any pricing changes will apply only to future billing cycles and will be communicated in advance where required by applicable law.

9. Changes to This Policy

We may update this Cancellation & Refund Policy from time to time.

The most current version will always be posted on this page with an updated Effective Date.

10. Contact Us

If you have any questions about this Cancellation & Refund Policy, or if you need assistance with your membership, please contact us.

KC Success Hub

Email: hello@kcsuccesshub.com